Do you remember those days(= =ney me)when youre' ready for anything at work?Nothing can touch you.Crises,disasters,complaints——you can handle them all.But there's one phone call that's impossible to handle professionally,one sentence that no management   seminar prepares you for. And this killer sentence is:"Papa,I made poo-poo in the potty."It's especially effective if it comes in the middle of a meeting.Imagine the scene:you are telling your team,"So let's make sure to get the latest information...excuse me.Hello?Oh,Diego!Hi!I cant'...Papa's...Wow.I'm so proud of you!Great job!But listen,Papa can't...I know...Peepee too?Thats' great.I'll call...Diego?Hello?Hello?" I think you can safely say that at this point the meeting is over.You might as well go home.After all,you have something to celebrate.I should know:you don't think liyyle Diego made that call without his Aunt Kathrin's help,do you?